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Not sure about your new backpack? No problem! Within 48 hours, email us at contactus@hookaba.com. We'll take care of the return, no questions asked. Refunds are processed to the original payment method within 7 business days (shipping charges apply). Learn more in our Return Policy here.
We trust our products to last, but if there's an issue, weβve got you covered with a 12-month warranty on purchases from hookaba.com. This warranty includes repair or replacement of defective parts, excluding normal wear and tear. Register your warranty in just 2 minutes!
Inside the backpack box, you'll find a warranty card with a QR code. Scan it to go to the registration page. Or, register your warranty here.